CRM - Customer Relationship Management

Sage CRM™ is an integrated sales, marketing, customer support and call center automation solution. Sage CRM is completely Internet and WAP enabled, providing users access anytime, anywhere via a Web browser or wireless device, such as a PocketPC or WAP enabled mobile phone. Sage CRM integrates with Sage ACCPAC ERP and Sage Pro Series™ "out-of-the-box" providing authorized Sage CRM users efficient access to vital customer, partner and related transactional data.

Full integration to other business-critical solutions you use every date, such as Microsoft Outlook and Lotus Notes, as well as proprietary systems ensure that CRM is a complete portal to all the data and applications you count on to help you manage your business.

Sales Force Automation

Who, what, when, where and why do people purchase your companies goods and services? Discovering the answers to these questions sets companies apart and gives them an edge in markets crowded with aggressive new competition. To succeed in this environment your organization must have complete control of sales processes and make the best use of sales resources. Sage CRM Sales provides a solution for management, forecasting and reporting throughout all phases of the sales cycle. Using leading-edge technology sales teams and partner channels access critical real-time sales information anytime, from anywhere. 

Customer Care

Sales and Marketing deliver customers to your business, but your Customer Support department develops the relationships that create customer loyalty and generate repeat sales from these customers. With the costs of acquiring customers seven times higher than retaining them, solutions must be designed to help your personnel build one-on-one relationships to retain, understand and obtain new customers.  

Marketing Automation

In an era where your competition is just a mouse-click away, marketing teams face new challenges.  Consumers have unlimited choices about with whom, how and when they will do business. The biggest challenge is far greater than finding new customers— it’s also about understanding customers and retaining them, learning from past mistakes and bringing customers back. 

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