BTerrell Group Blog

CIO: How robotic process automation threatens workers today

Posted by Brian Terrell on Tue, Jan 02, 2018

IT workers are concerned about how implementing robotic automation will add to their workload right now more than they are worried about someday losing their jobs to robots.

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Tags: RPA_All

BUSINESS TODAY: Robotic process automation failure rate is 30-50%

Posted by Brian Terrell on Tue, Jan 02, 2018


The Indian BPO (Business Process Outsourcing) industry is worth $30 billion and employs 1.4 million. While its employment intensity is declining due to the automation of voice and other commoditised services, industry captains see stronger growth ahead. Rohit Kapoor, Vice-Chairman and Chief Executive Officer of ExlService Holdings Inc, talked to Business Today on why the BPO industry is expanding despite its 'cannibalisation' by the robotic process automation (RPA).

The 'job loss scenario' that's being painted is not that grim yet, says Kapoor. It is impacting the BPO industry but many Indian companies are offering services such as analytics. Customer interaction services, particularly voice work, form a less chunky part of most large companies than before, he adds.

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Tags: RPA_All

B2C: Machine Learning Powered Robotic Process Automation (RPA) – The Next Step Toward Smarter Automation

Posted by Brian Terrell on Mon, Dec 18, 2017

For many companies considering ways to automate business processes for more productivity, chances are Robotic Process Automation (RPA) is one of the first technologies they’ll look at.

Some of the quickest and easiest opportunities to automate a business – the “low-hanging fruit” – will come from RPA. It’s one of the smartest technology evolutions in recent years, offering a way to reduce costs, enhance productivity, and even increase efficiency and accuracy.

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Tags: RPA_All

PEX: Communication, transparency, involvement: 3 steps on the RPA journey

Posted by Brian Terrell on Mon, Dec 18, 2017

RPA & AI Week recently in London, Chalotte Stadsvold Olesen, Automation Program Lead at Damco shares insight on an exciting RPA journey with the global freight forwarding and supply chain management company.

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Tags: RPA_All

CMSWire: 7 Things to Consider Before You Invest in a Robotic Process Automation (RPA) System

Posted by Brian Terrell on Mon, Dec 11, 2017

So you’ve made the decision, robotics process automation (RPA) is for your business. You’ve winnowed down a list of suitable vendors and are ready to start some serious shopping. Great. But before you plunge right in, there are some final things to consider. 

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Tags: RPA_All