Our answer may surprise you.
For decades, virtually every large financial, insurance and telecom enterprise has employed nearshore and offshore outsourcing of routine business processes. And for decades, it penciled out in those enterprises’ favor. But that could be changing. Wages in China and India continue to rise by double digits annually. While wages in other countries remain low, there are significant startup costs and multiple challenges involved in outsourcing. Could Robotic Process Automation (RPA) replace Business Process Outsourcing (BPO)?