BTerrell Group Blog

Will Robotic Process Automation (RPA) Replace Outsourcing?

Posted by Brian Terrell on Fri, Dec 01, 2017

Our answer may surprise you.

For decades, virtually every large financial, insurance and telecom enterprise has employed nearshore and offshore outsourcing of routine business RPA software replicates business tasks like a human would.jpg.jpgprocesses. And for decades, it penciled out in those enterprises’ favor. But that could be changing. Wages in China and India continue to rise by double digits annually. While wages in other countries remain low, there are significant startup costs and multiple challenges involved in outsourcing. Could Robotic Process Automation (RPA) replace Business Process Outsourcing (BPO)?

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