Customer Care

With SageCRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, email, and documents sent and received, you'll have complete and accurate data at your fingertips -enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

PDF Exceptional Customer Service

 

Check out these powerful features:

 
  • Contact Management
    Deliver superior customer service with real-time access to relevant customer data.
  • Knowledge Base
    Store support incidents and case solutions in a central Knowledge Base.
  • Call Center Support
    Access a central repository for all customer data, resolving issues quickly.
  • Service Agreement Management
    Easily track and meet your service level agreements.
  • Tracking
    Track your customers' needs and maintain a complete history of customer-related interaction.
  • Reporting
    Create point-and-click reports and graphs for on-the-spot analysis and decision-making.