Additional Features

Automated Process Workflow
With SageCRM, included as part of the Sage Accpac Extended Enterprise Suite, businesses that utlize automated process workflow can automate pre-determined business rules across all channels, departments, and employees. To help assess and design automated process workflow, SageCRM provides graphical views of the process and its development patterns. In combination with email integration, automated process workflow ensures that actions requiring attention or escalation are automatically being routed to the correct employees or partners. SageCRM creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.

Computer Telephony Integration

In addition to automated process workflow, SageCRM combines a fully integrated CRM solution with interactive inbound and outbound telephony automation. Contact centers are provided access to the same single point of communication the rest of the enterprise shares. A customer's complete CRM history including fax, personal visits, phone, and email is viewed through automated screen "pop-up" functionality and gives the support employees an enterprise view of the customer experience. Full on-screen auto-dial and phone functionality allows your support staff to perform necessary tasks through the system interface rather than the phone system. SageCRM provides full integration to all standard third party telephony software leveraging existing automation such as call escalation, routing, call queuing, and reporting functionality. A central repository for all customer data SageCRM provides easy-to-use, real-time access to information your support staff needs to resolve customer issues quickly and efficiently, reducing call times and increasing the efficiency of your call center.


Customizations

SageCRM for Sage Accpac ERP provides customization tools that allow businesses to rapidly modify all aspects of the system. SageCRM for Sage Accpac ERP's open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, onscreen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. SageCRM's customization functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures SageCRM can be easily adapted to your business requirements.

Examples of customizations for SageCRM from CodePartners:
 Online Timer Application PDFOnline Timer Application Recorded Demo
 CRM Maps PDFCRM Maps Recorded Demo

Global Deployment
SageCRM, included as part of the Sage Accpac Extended Enterprise Suite, provides multicurrency, multi-lingual support from a single code base - English, U.K. English, French, German, Spanish, Dutch, and Japanese - making this solution the logical choice for businesses around the world. SageCRM's single server installation and Web browser access allow employees, partners and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.


Web Self Service

SageCRM's Web Self Service allows customers to access or request services and support over the Web. Customers can receive information based on their preferences, requests, and histories, providing them a single point of contact for information about your products and company through designed customer and partner portals. Allow your channel partners access to shared workflow, lead-tracking, inquiries, invoicing, and customer information. SageCRM allows your customers 24/7 access to information they want.