Everything You Need Under One Subscription
Get the most out of your Sage Intacct investment with unlimited support, training, and reports from our experts.
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Maintain Your Financial System for Optimal Performance
Think of BTerrell as your all-in-one accounting tech team, with our SmartCare support service ensuring that your Sage Intacct solution evolves and scales to meet your business needs, enabling you to focus on driving growth.
Proactive System Optimization
Stay ahead of challenges with continuous system monitoring, performance tuning, and workflow enhancements to keep your financial operations seamless and efficient.
Faster Resolutions, Less Downtime
Skip the wait and get back to business quickly. With SmartCare, BTerrell provides fast, reliable issue resolution and personalized support to minimize disruptions and keep your financial operations running smoothly.
Continuous System Alignment
As your business evolves, so should your financial system. SmartCare ensures your Sage Intacct configuration stays aligned with changing processes, staffing, and compliance needs—so your system always supports your goals, not holds them back.
Unlimited Reporting & Expert Support
Maximize your Sage Intacct experience with unlimited access to reporting assistance and ERP specialists. From dashboard customization to audit-ready financial reports, we help you transform data into actionable insights whenever needed.
4.7
Highly Responsive Intacct Experts Who Always Deliver
Fast, Responsive Support for Issues and Design Changes
Expertise and Knowledge You Can Trust
Dedicated CSR. SAGE Intacct Specialists, and Fast Ticket Responses
Pick the Level of Service That’s Right for Your Business
SmartCare from BTerrell comes in three configurations, so there’s always a perfect fit for where your business is today. Each level includes the set of Sage licenses that’s right for your business needs and everything you need to get it up and running.
Pro
Perfect for most, including those not requiring tailored automation or data exchanges with other systems.
KEY FEATURES
Sage Licenses
A subscription to the licenses your business requires.
Implementation
Complete technical implementation of your Sage software.
Configuration
Aligning the software's configurable options with your business processes.
Reconfiguration
Adjusting your software configuration to business process changes, when necessary.
Migration
Transferring data from your legacy accounting system to Sage.
Reports and Dashboards
Design and delivery of the reports and dashboards you need to operate your business.
Technical Service
All of the technical services you need to effectively use the software.
Training
All of the training you need to enjoy the use of the software.
Plus
Perfect for those who do require customization or integration to other internal systems.
EVERYTHING IN PRO, PLUS:
Extensions
Developing the extensions to Sage to support your specific business requirements.
Integration
Connecting Procore, Salesforce, or other mission critical platforms to Sage Intacct Construction.
Premium
Perfect for those who want a technically-minded fractional CFO to lead your internal change processes.
EVERYTHING IN PLUS, PLUS:
Fractional C-Level Services
Part-time CFO and CTO expertise delivered by strategic partners to guide your internal change processes.
See the Complete Feature List
Pro
Plus
Premium
Sage License
The negotiated set of licenses with Sage that your business requires.
Implementation
Complete technical implementation of your Sage software.
Configuration/Reconfiguration
Tuning the software to meet your specific business needs.
Migration
Complete migration of data from your previous accounting system to Sage.
Report Development
Unlimited custom report development to meet your specific business needs.
Technical Support
Unlimited technical support to resolve any issues you encounter.
Training
Unlimited end-user training on the use of your Sage software.
MPP Collaboration
Collaborate with Sage Intacct Marketplace partners on marketplace applications and solutions.
Customization
Developing the extensions to Sage to support your specific business requirements.
Integration
Integrating to Procore, Salesforce and other platforms used in your business.
Fractional CFTO-led services
Part-time CFO/CTO expertise to guide your internal changes processes.
Our SmartCare Manifesto:
We believe support should be responsive, transparent, and hassle-free. That’s why we provide quick answers, custom reporting, seamless data migration, and Sage advocacy—all without hourly fees or extra charges.
We create the reports you need.
We migrate your data and history to Sage Intacct for you.
We respond to customers in 8 business hours.
We have neither timekeepers nor a timekeeping system.
We bill for a monthly subscription and not for a fee or service.
We offer the software, training,
and service you need.
We advocate for you with Sage.
We align our service levels to your service needs.
We prioritize report development for time-sensitive needs.
C1S Makes the Switch to Sage Intacct from QuickBooks
As C1S expanded, QuickBooks quickly began to show its limitations. See how BTerrell solved their problems by implementing Sage Intacct.
Read MoreSage Intacct has been a game changer for us in being able to provide standardized, streamlined processes and data that we can all trust. With Ledgerable, we have access to continuous innovation and support that addresses our evolving business needs.
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Frequently Asked Questions
What Sage Intacct problems does BTerrell SmartCare solve?
BTerrell SmartCare helps with common Sage Intacct challenges such as unanswered support needs, confusing configuration, user training gaps, missing reports, dashboard requests, new module setup, quarterly release changes, and post-go-live process improvements.
Why should companies use a monthly Sage Intacct support membership?
A monthly Sage Intacct support membership helps companies control costs and get help faster after the Initial Sprint. Hourly consulting can become expensive and difficult to budget when support, reporting, training, or configuration needs come up often. BTerrell SmartCare provides ongoing access to Sage Intacct expertise for one predictable monthly investment, helping companies solve issues, make improvements, and reach their goals more efficiently.
What does BTerrell SmartCare include?
BTerrell SmartCare includes Sage Intacct support and training, Sage Intacct report and dashboard development, and Sage Intacct setup, configuration, and improvement Sprints.
Who is BTerrell SmartCare for?
BTerrell SmartCare is for mid-size companies that use Sage Intacct and need help after go-live. It is especially useful for Sage Intacct direct customers who bought Sage Intacct directly from Sage and do not have a dedicated Sage Intacct partner.
What is BTerrell SmartCare?
BTerrell SmartCare is an ongoing Sage Intacct support membership from BTerrell Group. It helps Sage Intacct Members with support, training, configuration, system improvements, and report or dashboard development for one predictable monthly price.
More than support: We’re invested in your success.
When you partner with BTerrell, you’re not just getting support; you’re gaining a dedicated accounting technology partner. We handle it all with a fixed price subscription, focusing only on offering the expertise, peace of mind, and service you need—when you need it.
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