Automated Process Workflow
With Sage CRM's workflow capabilities, businesses can automate pre-determined business processes across all channels, departments, and employees. To help assess and design workflow, Sage CRM provides graphical views of the process and its development patterns. In combination with email integration, workflow ensures that actions requiring attention or escalation are automatically routed to the correct employees. Sage CRM creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.
Computer Telephony Integration
Sage CRM combines a fully-integrated CRM solution with interactive inbound and outbound telephony automation. Contact centers are provided access to the same single point of communication the rest of the enterprise shares. A customer's complete CRM history including fax, personal visits, phone, and e-mail is viewed through automated screen pop functionality and gives the support employees an enterprise view of the customer experience. Full on-screen auto-dial and phone functionality allows your support staff to perform necessary tasks through the system interface rather than the phone system. Sage CRM provides full integration to all standard third-party telephony software leveraging existing automation such as call escalation, routing, call queuing, and reporting functionality. A central repository for all customer data, Sage CRM provides easy-to-use, real-time access to information your support staff needs to resolve customer issues quickly and efficiently, reducing call times and increasing the efficiency of your contact center.
Sage CRM provides customization tools that allow businesses to rapidly modify all aspects of the system. Sage CRM's open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, on-screen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. Sage CRM customization functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures Sage CRM can be easily adapted to your business requirements.
Sage CRM provides multicurrency, multi-lingual support from a single code base-U.S. English, U.K. English, French, German, and Spanish-making this solution the logical choice for businesses around the world. Sage CRM's single-server installation and Web browser access allow employees, partners, and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.
Sage CRM Web Self-Service allows customers to access or request services and support over the Web. Customers can receive information based on their preferences, requests, and histories, providing them a single point of contact for information about your products and company through designed customer and partner portals. Allow your channel partners access to shared workflow, lead-tracking, inquiries, invoicing, and customer information. Sage CRM allows your customers 24/7 access to information they want.