Let’s say you’re an overworked sales manager for a growing widget manufacturer with annual sales in excess of $50 million.
You’re a hard worker (okay the hardest working person in the company) and you’ve just been notified on a Saturday morning that a $100,000 sale came through the website. You go to the office and check the accounting system and yes indeed the order was placed at 2 a.m. You check the CRM system and yes the new customer’s info has been correctly entered. To your even greater delight, the sale was entered in the ERP system.
But wait, who entered the info correctly in the three systems that don’t talk to each other? You’re the only person in the office. It’s hard to imagine any of those young sales guys giving up a Saturday morning. And who notified you?
Then you remember the company’s newest member – the RPA robot – a virtual system that can move data between systems that the IT department said could never be integrated. Without any grumbles, the robot has monitored the website, accurately copied data, looked up customer info, and notified you before you had your first cup of coffee. Better still, the robot won’t ask for time off, call in sick or grumble about impossible hours. You happily give him the title of being the company’s hardest worker.