Unlimited Support, Training, and Reporting Under One Subscription
Get the Sage Intacct expertise you need without hourly fees, timekeepers, or unexpected service costs. SmartCare gives your team ongoing access to experienced Sage Intacct professionals for one predictable monthly price.
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Signs You Need a Team to Get More from Your Sage Intacct Investment
Whether you’re moving to Sage Intacct or already using it, getting the most from your investment takes more than software. You need the right expertise to help your system, processes, and people grow together.
Tickets Sit Unanswered
When questions go unanswered, month-end close and everyday accounting tasks can fall behind. Without timely support, your team may rely on guesswork or outdated processes.
The Report You Need is a Quote
Your reporting needs change as your business grows. Without ongoing support, custom reports and dashboards can become costly, making better financial insights harder to access.
New Hires Learn by Guessing
Employee turnover shouldn’t mean starting over. Without ongoing Sage Intacct training, new team members may rely on guesswork or outdated processes.
Quarterly Releases Surprise You
Sage Intacct introduces new features and enhancements. Without guidance, your team may miss opportunities to improve workflows and get more value from your system.
Your Accounting Technology Team for Long-Term Success
Think of BTerrell as your all-in-one accounting tech team, with our SmartCare support service ensuring that your Sage Intacct solution evolves and scales to meet your business needs, enabling you to focus on driving growth.
Proactive System Optimization
Keep your Sage Intacct system optimized with ongoing configuration, workflow improvements, and support that adapts to your business needs.
Faster Resolutions, Less Downtime
Get expert help when questions and issues arise. SmartCare provides ongoing Sage Intacct support to resolve problems and keep your team moving.
Continuous System Alignment
As your organization grows, we help keep your Sage Intacct configuration aligned with new employees, entities, processes, and business needs.
Unlimited Reporting & Expert Support
Get ongoing help with Sage Intacct reports and dashboards without treating every request as a separate project. Turn your data into useful financial insights.
Choose the SmartCare Plan That Fits Your Business
BTerrell SmartCare offers three service levels designed to meet different Sage Intacct needs. Each includes the appropriate Sage Intacct licenses, implementation services, and ongoing expertise your team needs to get started and grow with confidence.
Pro
Plus
Premium
Sage License
The negotiated set of licenses with Sage that your business requires.
Implementation
Complete technical implementation of your Sage software.
Configuration/Reconfiguration
Tuning the software to meet your specific business needs.
Migration
Complete migration of data from your previous accounting system to Sage.
Report Development
Unlimited custom report development to meet your specific business needs.
Technical Support
Unlimited technical support to resolve any issues you encounter.
Training
Unlimited end-user training on the use of your Sage software.
MPP Collaboration
Collaborate with Sage Intacct Marketplace partners on marketplace applications and solutions.
Customization
Developing the extensions to Sage to support your specific business requirements.
Integration
Integrating to Procore, Salesforce and other platforms used in your business.
Fractional CFTO-led services
Part-time CFO/CTO expertise to guide your internal changes processes.
A Sage Intacct Team You Can Rely On
SmartCare is built around responsive service, clear communication, and dependable Sage Intacct expertise. These are the commitments we make to every SmartCare Member.
Custom Sage Intacct Reports
Get the reports and dashboards you need, with priority support for time-sensitive reporting requests.
Sage Intacct Data Migration
We help migrate your financial data and historical records to Sage Intacct for a smoother transition.
Responsive, Reliable Support
Get a response within eight business hours, with service levels aligned to your organization’s needs.
No Hourly Fees or Timekeeping
No timekeepers or hourly billing. Get the support you need without tracking every service hour.
One Predictable Monthly Subscription
Bring your Sage Intacct software, training, reporting, and ongoing support together under one monthly subscription.
Sage Intacct Expertise & Advocacy
Work with a team that supports your Sage Intacct needs and advocates on your behalf with Sage when needed.
Verified on G2
What Our Members Say About SmartCare
Highly Responsive Intacct Experts Who Always Deliver
Fast, Responsive Support for Issues and Design Changes
Expertise and Knowledge You Can Trust
Dedicated CSR. SAGE Intacct Specialists, and Fast Ticket Responses
C1S Makes the Switch to Sage Intacct from QuickBooks
As C1S expanded, QuickBooks quickly began to show its limitations. See how BTerrell solved their problems by implementing Sage Intacct.
Read the C1S Case StudySage Intacct has been a game changer for us in being able to provide standardized, streamlined processes and data that we can all trust. With Ledgerable, we have access to continuous innovation and support that addresses our evolving business needs.
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Frequently Asked Questions
What is BTerrell SmartCare?
BTerrell SmartCare is an ongoing Sage Intacct support membership from BTerrell Group. It helps Sage Intacct Members with support, training, configuration, system improvements, and report or dashboard development for one predictable monthly price.
Who is BTerrell SmartCare for?
BTerrell SmartCare is for mid-size companies that use Sage Intacct and need help after go-live. It is especially useful for Sage Intacct direct customers who bought Sage Intacct directly from Sage and do not have a dedicated Sage Intacct partner.
What does BTerrell SmartCare include?
BTerrell SmartCare includes Sage Intacct support and training, Sage Intacct report and dashboard development, and Sage Intacct setup, configuration, and improvement Sprints.
Why should companies use a monthly Sage Intacct support membership?
A monthly Sage Intacct support membership helps companies control costs and get help faster after the Initial Sprint. Hourly consulting can become expensive and difficult to budget when support, reporting, training, or configuration needs come up often. BTerrell SmartCare provides ongoing access to Sage Intacct expertise for one predictable monthly investment, helping companies solve issues, make improvements, and reach their goals more efficiently.
What Sage Intacct problems does BTerrell SmartCare solve?
BTerrell SmartCare helps with common Sage Intacct challenges such as unanswered support needs, confusing configuration, user training gaps, missing reports, dashboard requests, new module setup, quarterly release changes, and post-go-live process improvements.
More Than Sage Intacct Support. A Partner Invested in Your Success.
With BTerrell SmartCare, you gain a dedicated accounting technology team—not just a support queue. One fixed monthly subscription gives you ongoing Sage Intacct support, training, reporting, and expertise when you need it.
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