How can we help?
Answers to common questions about your SmartCare subscription — support, training, reports, and more.
Pricing and Membership
What information should I prepare before contacting BTerrell about SmartCare?
A list of pain points and your current Sage Intacct order schedule.
How do I know if my company is a good fit for BTerrell SmartCare?
Schedule a call with BTerrell. We provide advisory guidance and pricing within one business day.
Can BTerrell help clean up or improve an existing Sage Intacct setup?
Yes.
Can SmartCare help reduce manual work in Sage Intacct?
Yes. Sage Intacct is a best-in-class ERP system with many built-in functions to reduce manual work, but many companies underuse those features. BTerrell SmartCare helps identify the gap and proposes solutions.
What should I do if my Sage Intacct reports do not match my financial statements?
Contact BTerrell SmartCare. Our consultant will work with you to troubleshoot the issue and identify solutions.
Can I use SmartCare if I already have Sage Intacct but no active consultant?
Yes. BTerrell SmartCare is built for Sage Intacct direct customers who subscribe through Sage but want an experienced Sage Intacct partner for support, training, configuration, and reporting.
Do I need to sign a new Sage Intacct software contract to use SmartCare?
No. You can keep your existing Sage Intacct subscription with Sage. BTerrell SmartCare adds support and services around the Sage Intacct system you already use.
What happens during the complimentary Sage Intacct system review?
An experienced BTerrell consultant accesses your Sage Intacct environment to review configuration, transaction behavior, and reports built in the system. A meeting follows to explain the findings and understand your priorities, and a documented list of action items is delivered for your future use.
Can BTerrell help add new Sage Intacct users, entities, or modules?
BTerrell SmartCare covers user and license management.
What types of Sage Intacct reports can BTerrell build?
The BTerrell team can build financial reports, dashboards, management reports, operational reports, and more, as long as they're supported by Sage Intacct's built-in report writer.
How is BTerrell SmartCare different from Sage support?
BTerrell SmartCare is more than support. Your support ticket is directly handled or reviewed by a certified Sage Intacct consultant with deep knowledge of business and software. It also includes premium services like consulting, configuration, report creation, and training.
Is BTerrell SmartCare only for Sage Intacct direct customers?
SmartCare is designed for Sage Intacct direct customers. If you contracted with an existing partner, we work together to identify the right path forward.
Does BTerrell support companies already live on Sage Intacct?
BTerrell SmartCare is designed for companies that went live on Sage Intacct and then needed more help. It gives you ongoing access to Sage Intacct consultants for questions, changes, training, reports, and business process improvements.
Can BTerrell train my accounting or finance team on Sage Intacct?
BTerrell SmartCare covers user training. It can be arranged for a specific employee or a group of employees, delivered virtually or in person.
Can BTerrell help configure Sage Intacct for my business?
BTerrell SmartCare helps Members with configuration changes, training needs, new user setup, process improvements, and guidance on Sage Intacct updates.
Can BTerrell help with Sage Intacct reporting and dashboards?
BTerrell SmartCare covers Sage Intacct report and dashboard development. It helps finance teams design and build reports, dashboards, and financial views that make Sage Intacct data easier to use.
Who provides Sage Intacct support after go-live?
If you purchased Sage Intacct from the publisher, you can use the support portal Sage provides. Several Sage partners support their own Members as well as Sage's direct customers. BTerrell is one of them.
What is the best Sage Intacct support option for Sage Intacct customers?
Partner with a certified Sage Intacct consulting company, like BTerrell. BTerrell has deep knowledge of business and product.
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