SmartCare FAQs

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Answers to common questions about your SmartCare subscription — support, training, reports, and more.

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Sage Intacct Support

A list of pain points and your current Sage Intacct order schedule.

Schedule a call with BTerrell. We provide advisory guidance and pricing within one business day.

Yes.

Yes. Sage Intacct is a best-in-class ERP system with many built-in functions to reduce manual work, but many companies underuse those features. BTerrell SmartCare helps identify the gap and proposes solutions.

Contact BTerrell SmartCare. Our consultant will work with you to troubleshoot the issue and identify solutions.

Yes. BTerrell SmartCare is built for Sage Intacct direct customers who subscribe through Sage but want an experienced Sage Intacct partner for support, training, configuration, and reporting.

No. You can keep your existing Sage Intacct subscription with Sage. BTerrell SmartCare adds support and services around the Sage Intacct system you already use.

An experienced BTerrell consultant accesses your Sage Intacct environment to review configuration, transaction behavior, and reports built in the system. A meeting follows to explain the findings and understand your priorities, and a documented list of action items is delivered for your future use.

BTerrell SmartCare covers user and license management.

The BTerrell team can build financial reports, dashboards, management reports, operational reports, and more, as long as they're supported by Sage Intacct's built-in report writer.

BTerrell SmartCare is more than support. Your support ticket is directly handled or reviewed by a certified Sage Intacct consultant with deep knowledge of business and software. It also includes premium services like consulting, configuration, report creation, and training.

SmartCare is designed for Sage Intacct direct customers. If you contracted with an existing partner, we work together to identify the right path forward.

BTerrell SmartCare is designed for companies that went live on Sage Intacct and then needed more help. It gives you ongoing access to Sage Intacct consultants for questions, changes, training, reports, and business process improvements.

BTerrell SmartCare covers user training. It can be arranged for a specific employee or a group of employees, delivered virtually or in person.

BTerrell SmartCare helps Members with configuration changes, training needs, new user setup, process improvements, and guidance on Sage Intacct updates.

BTerrell SmartCare covers Sage Intacct report and dashboard development. It helps finance teams design and build reports, dashboards, and financial views that make Sage Intacct data easier to use.

If you purchased Sage Intacct from the publisher, you can use the support portal Sage provides. Several Sage partners support their own Members as well as Sage's direct customers. BTerrell is one of them.

Partner with a certified Sage Intacct consulting company, like BTerrell. BTerrell has deep knowledge of business and product.

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