BTerrell Group Blog

In a recent video interview , Forrester’s Craig Le Clair, VP and Principal Analyst for Robotic Process Automation (RPA), noted that the majority of investment he sees going into robotic process automation is in the area of shared operations like finance and accounting.

Forrester’s 2017 RPA Wave report says enterprises are under immense pressure to digitise operations, and most see RPA as part of their automation strategy to boost productivity with minimal process change, bring an easy-to-calculate ROI, and serve as a fresh alternative to the “big spend” of typical business process management programs.

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