While we (or any other Sage ERP Accpac representative) make every reasonable effort to test upgrade custom reports and automations prior to deployment on production data, it must be acknowledged that many programming issues relate to the environment on which the automation is installed. If problems do occur with the automation upon deployment on the production server, our goal at BTerrell Group is to work to resolve those issues with reasonable speed.
Your participation is essential to a successful outcome in all software projects in which we engage in with you.
Requests that are outside the project scope will require a change order to the project which in-turn will accrue a higher price and a longer time before Go Live day. This is why the discovery and planning stages are so important in every project.
It is also important to know what to expect with regard to the length of time it will take to complete a project so you can plan on your end. Your consultant can give you an idea of what to expect, and a timeline will be provided in the Statement of Work prior to your approval of the project.
One last item that is good to know before starting a new software project is WHY. Why are you considering this project? Better ROI? Increased efficiency? Improve accuracy? A more streamlined workflow? If you don't know the end result you want to achieve, how can you know what you should do to get the result, why you want to achieve the result, or if you achieved the goal you wanted to achieve?