Support, Maintenance, and Tracking

We provide Level I support for developed applications to you; and at your request, Level II support to end users. You can initiate support communication via phone call, email, or our Web portal.

You can access the status of an existing issue through the Web portal. In addition, the Web portal includes work flow that can be structured to keep specific client team members updated as we progress with issue resolution.

Finally, the portal incorporates service level tracking that, in combination with the workflow engine, can automatically escalate issues at pre‚Äźdetermined time frames.

We will coordinate with you to develop service level standards and develop alert thresholds to govern incident response time and problem escalation.

 

Team Structure and Communication Methodology

Project Management

Requirement Analysis

Business Design

Scope of Work

Development Environment

Third Party Integration Experience

Code Management

Content Management

Support, Maintenance, and Tracking