IT workers are concerned about how implementing robotic automation will add to their workload right now more than they are worried about someday losing their jobs to robots.
BTerrell Group Blog
The Indian BPO (Business Process Outsourcing) industry is worth $30 billion and employs 1.4 million. While its employment intensity is declining due to the automation of voice and other commoditised services, industry captains see stronger growth ahead. Rohit Kapoor, Vice-Chairman and Chief Executive Officer of ExlService Holdings Inc, talked to Business Today on why the BPO industry is expanding despite its 'cannibalisation' by the robotic process automation (RPA).
The 'job loss scenario' that's being painted is not that grim yet, says Kapoor. It is impacting the BPO industry but many Indian companies are offering services such as analytics. Customer interaction services, particularly voice work, form a less chunky part of most large companies than before, he adds.
How robotic process automation bridges the gap between the new and the old
As we continue to explore the emerging role of Robotic Process Automation (RPA) in midmarket enterprises, we’ll highlight various industries that have become early champions of the digital labor technology. One such industry is financial services, where RPA continues to grow in popularity. Here we offer a brief rundown of why Robotic Process Automation is generating so much interest from financial services organizations of all sizes.
For many companies considering ways to automate business processes for more productivity, chances are Robotic Process Automation (RPA) is one of the first technologies they’ll look at.
Some of the quickest and easiest opportunities to automate a business – the “low-hanging fruit” – will come from RPA. It’s one of the smartest technology evolutions in recent years, offering a way to reduce costs, enhance productivity, and even increase efficiency and accuracy.
RPA & AI Week recently in London, Chalotte Stadsvold Olesen, Automation Program Lead at Damco shares insight on an exciting RPA journey with the global freight forwarding and supply chain management company.