BTerrell Group Blog

What is CRM and Why Do I Need It?

Posted by Meredith Gooch on Tue, Mar 20, 2012

CRM stands for Customer Relationship Management, and it is more than just a software application. CRM is a business solution for all customer-centric processes. It covers every interaction with customers across the entire business. It improves internal business processes, enables closer management of new and existing customer relationships, increases revenues and decreases inefficiencies and provides management with timely and reliable insight to guide decisions.

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Tags: CRM, what is crm, Sage CRM

Benefits of Integrating SageCRM and Social Media

Posted by Meredith Gooch on Wed, Dec 14, 2011

– Enable your sales teams to better target prospects and prepare for sales calls
– Uncover leads and networking opportunities quickly and easily
– Enable users to update and read twitter timeline and feeds directly from within Sage CRM
– Extend conversations and collaboration with prospects and customers to social media channels
– Enable users to identify how online conversations are affecting their brand
– Help organizations to identify their biggest online champions and influencers
– Enable users to participate in online conversations with an engaged audience without ever having to leave Sage CRM
– Help organizations build and strengthen relationships with their community of customers and prospects
– Provide marketing teams with the ability to extend and link marketing campaigns to social media channels
– Enable users to easily manage and track competitors by monitoring their public online conversations and blog articles

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Tags: SageCRM, SageCRM and Social Media, Sage CRM, social media

SageCRM for iPhone

Posted by Meredith Gooch on Fri, Dec 09, 2011

Equipping your sales team with the necessary tools to enable them to do their job effectively is crucial in today’s competitive market. Having access to critical customer information when sales people are on the road or at customer sites can help drive revenue and keep customers satisfied.

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Tags: SageCRM, SageCRM 7.1, SageCRM for iPhone, Sage CRM, iPhone

Sending an Email to a Group Using SageCRM

Posted by Meredith Gooch on Fri, Oct 28, 2011

Do you regularly send emails to a group of people?

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Tags: SageCRM, Sage CRM, Send email to group in SageCRM, Send email to group in Sage CRM, Sage CRM send email, SageCRM send email

SageCRM Features for Sales, Marketing, IT, and Customer Service

Posted by Meredith Gooch on Wed, May 04, 2011

You've heard us talk about SageCRM, but what are some of the top features that benefit the different departments in your company? Take a look below to find out.

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Tags: SageCRM, SageCRM features, Sage CRM feautes, CRM for sale, CRM for markting, CRM for IT, CRM for customer service, Sage CRM